Delivery information
⚠️ IN PERIOD OF HIGH HEAT, ALL ORDERS PLACED ON THURSDAY AFTER 8 P.M. UNTIL SUNDAY WILL BE SHIPPED FROM MONDAY MORNING.⚠️
No orders will be shipped from Friday to Sunday. Thank you for your understanding.
CREME ET NOISETTE delivers its products in mainland France, neighbouring countries, and also in Switzerland.
List of countries to which we deliver :
France, Belgium, Germany, Italy, Netherlands, Portugal, Spain and Switzerland.
Delivery is made to the delivery address indicated by the Customer when registering and/or ordering.
Delivery cannot be made to hotels or to PO boxes.
In order for deadlines to be met, the Customer must ensure that they have provided accurate and complete information regarding the delivery address.In the event of an erroneous or incomplete address, the reshipping costs will be borne by the Buyer.
The Customer is required to inspect the packaging. If damaged packages are found (already opened, missing products, etc.), the Customer is required to mention this in writing on the carrier's delivery note before undertaking unpacking in the presence of the carrier.
In the event of non-compliance with the order or the presence of apparent defects noted, the Customer must refuse the defective product and indicate the reasons for refusal on the Delivery Note.
Any possible exceeding of delivery times planned by the carriers will not give rise to damages, deduction or cancellation of the order.
DELIVERY RATES:
METROPOLITAN FRANCE :
Home, COLISSIMO shipping costs:
Order processing times 24/48 hours. Delivery 2 to 4 working days after order processing.
| Weight up to 1kg | 4.95 euros |
| Weight up to 3kg | 7.95 euros |
| Weight up to 5kg | 14.65 euros |
| Weight up to 10kg | 21.30 euros |
| Weight up to 15kg | 26.95 euros |
| Weight up to 30kg | 33.40 euros |
The weight also includes that of the packaging.
At relay point, COLISSIMO and MONDIAL RELAY shipping costs.
-> Unique rate of 4.95 euros.
TO SOME EUROPEAN COUNTRIES* AND SWITZERLAND:
At home, COLISSIMO shipping costs for your package.
| Weight up to 500g | 14.15 euros |
| Weight up to 1kg | 17.30 euros |
|
Weight up to 2kg
|
19.50 euros |
| Weight up to 5kg | 24.75 euros |
The weight also includes that of the packaging.
* Here is the list of European countries to which we deliver:
- Belgium,
- Germany,
- Italy,
- The Netherlands,
- Portugal,
- Spain.